Privacy policy

Last updated: January, 2024

Welcome to the world of Story Live, where your privacy is our priority. This Privacy Policy outlines how Story Live and its affiliated companies (referred to as "Story Live," "we," or "us") handle the personal data we collect from users like you, who visit and engage with Story Live APP, STORY LIVE, and any other services linked to this Privacy Policy (collectively, the "Story Live Services").

Our commitment to your privacy is paramount, and we want you to understand how we collect, use, and share your personal information. By using the Story Live Services, you agree to the terms outlined in this Privacy Policy.

If you have any questions about how we handle your personal data, please contact us at info@storylive.app

Table of Content

1. What Information Do We Collect?

2. How We Use Your Information

3. Ensuring Data Security

4. Your Choices and Rights

5. Retention of Your Information

6. Changes and Updates to This Privacy Policy

7. What Information Do We Collect

To provide you with the best Story Live experience, we collect various types of information through the following means:

i. User-provided Information

• Registration Information: This includes your date of birth, phone number (or email), password, user identifier, and language.
• Profile Information: Details like alias, profile images, gender, hometown, self-introduction, social media information, education, and career.
• User-generated Content (UGC): Comments, texts, messages, pictures, videos, and other materials you upload or stream on Story Live.
• Facial Data: Used for special effects or emojis in your streaming section, processed offline with explicit consent.
• Payment Information: Full name, billing address, payment method, credit/debit card number for transactions.
• Social Network Contacts: With your permission, when you activate the "Discover Friends" function.
• GPS Information: After your permission, subject to change via mobile device settings.
• Opt-in Choices and Correspondence: Information used for account verification or to resolve feedback or complaints.
• Information from Social Media: When connecting a Story live account with a third-party social media account.
• Information and UGC from Events: Participation in challenges, contests, or other interactions with our social media.

ii. Collected Information for Legitimate Interests

• Network Activity Information: Browsing history, search history, interactions with other users.
• Information from Other Sources: Additional data from third parties or social media networks with your approval.
• Device Identifiers: OS, browser type, mobile device details, IP address, IMEI number, and more.
• Location Information: Based on your SIM card or GPS, subject to your permission.
• Mobile Advertising Identifiers: IDFA or AAID for ad metrics and relevance.
• Metadata: Associated with UGC, providing information about when and how it was collected.
• Cookies: Small data pieces for features and analytics, governed by the Story Live Cookie Policy.

We may also aggregate and share non-identifying insights derived from your data.

2. How We Use Your Information

We use your personal information for various purposes, including:

• Provision of Services: Presenting Story Live features, verifying eligibility, and delivering prizes for promotions.
• Improvement of Services: Enhancing and personalizing our offerings based on feedback and recommendations.
• Customer Management: Managing user accounts, providing customer support, and notifying about account changes.
• Communication: Directly interacting with users through notifications regarding changes, promotions, or improvements.
• Content Review: Ensuring compliance with content regulations and reviewing user-generated content.
• Customization of Content: Research and analysis to tailor content based on user interests.
• Performance Analysis: Understanding user metrics, aggregate patterns, and ensuring security.
• Functionality and Security: Identifying unauthorized access, fixing technical issues, and preventing fraud or illegal activities.
• Compliance: Enforcing terms of use and complying with legal obligations.
• Aggregation: Creating aggregated information for various purposes.

3. Data Security

We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access. While we use encryption and firewalls, we cannot fully eliminate all security risks. Please exercise caution when submitting information through Story Live Services.

4. Your Choices and Rights

You have the following choices and rights regarding your personal information:

• Cookie Management: Adjust browser settings to refuse or disable cookies.
• Opt-out of Push Notifications: Adjust mobile device permissions to stop receiving push notifications.
• Manage Location and Privacy Settings: Turn off GPS, microphone, camera, or adjust privacy settings on your mobile device.
• Refrain from Providing Personal Information: Some features may require certain information; refusal may limit access.
• Change Advertising Identifiers: Adjust mobile device settings to change advertising identifiers.
• Profile Changes: Edit your profile within the App to make changes to your information.

5. Your Rights

Subject to applicable laws, you have the following rights:

• Right to Access: Request access to your personal information.
• Right to Rectification: Request correction of your personal information.
• Right to Erasure: Request deletion of your personal information.
• Right to Data Portability: Request transfer of your personal information in a machine-readable format.
• Right to Withdraw Consent: Withdraw consent for processing personal information.
• Right to Restrict Processing: Request to stop processing your personal information.
• Right to Object: Object to the processing of your personal information.
• Right Concerning Automated Decision Making and Profiling: Request to stop automated decision making or profiling.

Additionally, you have the right to lodge complaints with the competent data protection authority.

6. Retention of Your Information

We will retain your personal information as long as you maintain your Story Live account. You can request deletion of your account through the Delete Your Account page or by emailing us at info@storylive.app We will delete data not required for regulatory, tax, insurance, litigation, or legal purposes.

Certain information may be retained for safety, security, fraud prevention, and research and development. If there are unresolved claims or disputes, we may be unable to delete your account until those are resolved.

7. Changes and Updates to This Privacy Policy

We may modify or revise this Privacy Policy from time to time. While we may attempt to notify you of major changes, it's essential to periodically review the most up-to-date version. By continuing to use Story Live Services after changes become effective, you agree to the revised Privacy Policy.

Categories of Personal Information Collected

The personal information collected by Story Live in the twelve months prior to this disclosure page includes:

• Registration Information
• Profile Information
• UGC
• Social Network Contacts
• Facial Data
• Location Information
• Information from Social Media
• Device Information
• Cookies

Categories of Personal Information Disclosed for a Business Purpose

The personal information disclosed by Story Live for a business purpose in the twelve months prior to this disclosure includes:

• Identifiers
• Personal Information
• Internet or Other Electronic Network Activity Information

We disclose personal information to authorized service providers performing services on our behalf, such as order fulfillment, payment processing, analytics, and supporting functionality.